Table of Contents
Making a Phone Call to Complain About Something
As a customer, you might sometimes feel dissatisfied with a product or service you purchased. Listen to the following conversation to understand how this customer effectively makes a complaint.
English Communication Skills
In this listening task, you will learn essential communication skills, including:
- How to Make a Complaint on the Phone
- How to Make a Request
- Discussing a Problem
- Apologizing
and much more…
The Video: Making a Complaint
Listening Comprehension
Sentence Completion Task:
Complete the following sentences based on the conversation provided.
- Edward is calling from the __________ Company.
- Jane asks Edward to hold while she gets her __________ ready.
- The problem Edward is experiencing involves __________ product packaging.
- Edward has been a customer for __________ years.
- Jane promises to pass on Edward’s complaint to __________.
True or False Exercise
Questions:
- Edward is calling the Sales and Marketing department. ____
- Mr. Smith was available to take Edward’s call. ____
- Edward has been a customer for five years. ____
- The problem Edward mentioned was with the delivery time only. ____
- Jane promised to pass Edward’s complaint to Mr. Smith. ____
- Edward’s company name is the Brown Sugar Company. ____
- Edward has called to complain several times before. ____
Answers
- Edward is calling from the Brown Sugar Company.
- Jane asks Edward to hold while she gets her pen and paper ready.
- The problem Edward is experiencing involves damaged product packaging.
- Edward has been a customer for five years.
- Jane promises to pass on Edward’s complaint to Mr. Smith.